A: We are proudly based in Mount Airy, NC, and serve the surrounding communities in the Yadkin Valley, including Siloam.

A: Our core services include comprehensive septic system installation and repair, drainage repair, and excavation services. We also offer septic tank pumping, inspections, lift station maintenance, and emergency services.

A: Yes, Brown Trout Septic LLC is a fully licensed and insured company. We also have a certified septic inspector and Level 3 installer on our team, ensuring professional and compliant service.

A: Absolutely! We provide free, no-obligation estimates for all our services. Contact us today to schedule yours.

A: We are a local, family-owned business with over a decade of experience in the wastewater and septic industry. We pride ourselves on personalized service, fair pricing (we don't charge by the foot to dig up your tank – our mini excavator allows us to dig up to four feet for the same price), and a commitment to customer satisfaction. We also offer emergency services.

A: Yes, absolutely. For new septic systems in Surry County (where Mount Airy is located), you will need to obtain a Soil Site Evaluation (often called a "perc test") and an Improvement Permit from the Surry County Environmental Health Department. This evaluation determines if your property is suitable and outlines the type and location of the approved system. A Construction Authorization will be issued before work begins, followed by an Operation Permit after a final inspection confirms compliance. We can help guide you through this permitting process.

A: We install various types of septic systems, including conventional gravity-fed systems and more complex setups, depending on your property's specific soil conditions and needs. Our certified installers ensure your system operates efficiently.

A: Common signs of a septic system problem include:

* Slow drains or toilets backing up.

* Foul odors around your septic tank or drain field.

* Standing water or unusually lush, green grass over the drain field.

* Gurgling sounds from plumbing fixtures.

* An alarm going off (if you have a pump system).

If you notice any of these signs, it's crucial to contact us for an inspection.

A: Yes, we understand that septic issues can be emergencies. We offer emergency services to address urgent problems promptly.

A: A septic system inspection is a thorough evaluation of your entire system, from the tank to the drain field. It's crucial for:

* Routine maintenance to monitor your system's health.

* When buying or selling a home (often required for real estate transactions).

* When adding onto your home (e.g., adding a bedroom) that may impact the septic system's capacity.

A: Common causes of drainage issues include clogged or broken pipes (like main sewer lines), compacted soil, improper grading, excessive rainfall, and tree root intrusion.

A: We use our expertise and equipment to thoroughly assess the problem. While specific diagnostic tools vary by issue, our excavation services allow us to access and inspect underground pipes and areas to pinpoint the exact cause of the problem.

A: Absolutely. Persistent standing water or improper drainage can lead to significant foundation damage, basement flooding, and mold growth. Addressing drainage issues promptly is vital for your home's structural integrity.